Privacy Policy for Vanooo

"Welcome to Vanooo"

Business Address: 13 Kingfisher Close, Norwich, England, NR4 7LL, United Kingdom
Phone: +447366 617592
Website: https://vanooo.co.uk

1. Introduction

Vanooo (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our moving and transportation services.

2. What Information We Collect

We may collect the following types of data:

• Contact details (name, address, email, phone number)

• Booking details (addresses, inventory lists, service requests)

• Payment information (transaction confirmations but not full card details)

• Website usage data (cookies and analytics)
  
  

3. How We Use Your Data

We use your data to:

• Provide and manage booking and transportation services

• Communicate updates, confirmations, and invoices

• Improve our services and website experience

• Comply with legal and insurance requirements
  

4. Legal Basis for Processing

We process your data under:

• Contractual necessity (to complete your booking)

• Legitimate interests (service improvement, security)

• Legal obligations (tax, insurance, claims)
  
  

5. Data Sharing

We only share your data with:

• Payment processors (for deposits and payments)

• Insurance companies (in the event of a claim)

• Subcontractors working on your booking

• Legal authorities when legally required
  

We never sell your data.

6. How Long We Keep Your Information

We retain data for as long as necessary to:

• Deliver our services

• Resolve disputes or claims

• Meet legal and tax obligations (typically 6 years)
  
  

7. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to certain processing

• Request data transfer

• Withdraw consent (where applicable)

• Submit requests to: info@vanooo.co.uk or +44 7366 617592
  
  

8. Security

We use secure systems, encrypted communication, and controlled access to protect your data.

9. Cookies

We use necessary and optional cookies to improve your experience. For full details, see our Cookie Policy.

10. Contact Us

If you have questions about this policy, contact us at:

• info@vanooo.co.uk

• vanooo.movers@gmail.com

• +44 7366 617592

13 Kingfisher Close, Norwich, NR4 7LL, United Kingdom