Terms and Conditions

"Welcome to Vanooo"

These Terms and Conditions govern your use of the Vanooo website located at https://vanooo.co.uk and your engagement with our services. By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

1. Cookies

We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

Cookies are small text files placed on your device by our website server. They are used for analytics, personalization, and system functionality. Required cookies ensure the site works properly and may include third-party services (e.g., embedded videos). You can control optional cookies through your browser settings.

2. Intellectual Property

All content on this website is the property of Vanooo or its licensors. You may view content for personal use only. You must not:

• Republish, sell, or rent material from this site

• Reproduce or redistribute content for commercial purposes

• Use our branding or media without written consent

3. User Comments & Submissions

Some sections may allow users to submit reviews or comments. These do not reflect the views of Vanooo and we accept no liability for them. We reserve the right to monitor, edit, or remove content we deem inappropriate.

By posting, you confirm:

• You have the right to publish the content

• It does not infringe on third-party rights

• It is not defamatory, unlawful, or offensive

• You grant Vanooo a non-exclusive license to use, reproduce, and edit your content

4. Linking to Our Website

The following groups may link to our site without prior approval:

• Government agencies

• Search engines

• News outlets

• Online directories using standard business practices

Other organizations may request permission by contacting us via email. Approved parties may link to our homepage using:

• Our company name

• The direct URL

• A relevant, non-deceptive description

No use of our logo or branding is permitted without written authorization.

5. External Links

We are not responsible for content appearing on websites that link to us. You agree to indemnify us for any claims arising from your site. If you find a link on our site offensive or inappropriate, please contact us.

6. Disclaimer

We do not guarantee that the content on our website is complete, accurate, or current. We reserve the right to amend these terms at any time without notice.

To the fullest extent allowed by law, we exclude all representations, warranties, and liabilities relating to the website and your use of it. This does not exclude liability for death, personal injury, fraud, or anything else that cannot legally be excluded.

Service Terms

1. Definitions

• “We”, “Us”, “Our”: Refers to Vanooo

• “You”, “Your”: The customer

• “Goods”: Items to be transported as listed in your inventory

2. Services

We offer:

• Transport of goods from collection to delivery address

• Optional packing/unpacking services

• Furniture dismantling/reassembly, if agreed in advance

3. Quotes

Quotes are based on your provided details. Additional fees may apply for:

• Unexpected items

• Access issues

• Delays not caused by us

4. Booking & Payment

• A deposit may be required to confirm your booking

• Remaining balance is due on completion

• Payments accepted via bank transfer, cash or card

5. Cancellations

Cancellation by the Customer

• If a customer cancels more than 72 hours before the scheduled move date, the full deposit will be refunded.

• If a customer cancels between 48 and 72 hours before the move, 50% of the deposit will be refunded.

• If a customer cancels within 48 hours of the move date, the deposit will not be refunded.

Cancellation by Us

• In the event that we need to cancel a scheduled move, the full deposit will be refunded. (Possible reasons for cancellation may include: vehicle breakdown, vehicle being out of service, driver’s personal issues, staff shortages, or staff illness.)

6. Rescheduling

• If a customer requests to reschedule more than 48 hours before the scheduled moving date, we will be happy to arrange a new date that is mutually agreed upon by both parties.

• If a customer requests to reschedule within 48 hours of the scheduled moving date, rescheduling will be subject to our availability, and we reserve the right to accept or decline the new date request.

7. Customer Responsibilities

• Properly pack items unless you booked packing services

• Inform us of fragile or high-value items

• Secure parking or permits, if required

8. Liability

• We are insured up to £10,000 for goods in transit
  We are not liable for:

• Items not packed by us

• Delays due to traffic or external factors

• Pre-existing damage or faults

• Incidents where a waiver or liability form is signed

9. Excluded Items:

Vanooo will not transport:
- Hazardous materials or illegal items
- Items requiring special licenses or handling not agreed in advance

10. Termination

Vanooo reserves the right to terminate services without liability under the following circumstances:

• The customer breaches any of the agreed terms and conditions.

• The job is assessed to be unsafe for staff or equipment.

11. Claims

- Report any loss/damage immediately before or just after the move
- Claims must be supported with evidence

12. Subcontracting

We may subcontract part or all of the services. We remain responsible for our subcontractors.

13. Extra Charges

If our team arrives at the collection address at the agreed time and the customer is not ready to begin loading, waiting time charges will apply. A fee of £40 per hour (or part thereof) will be added to the total cost for each hour of delay caused by the customer after our arrival.

14. Governing Law

These terms are governed by the laws of England and Wales.

By booking with us or using our website, you accept these terms in full.